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Manager, Implementation

The Manager of Implementation at CoverMyMeds is responsible for the Implementation Management team and program execution for client implementation activities in the Specialty business unit. This includes configuration, documentation, and implementation services for new brands through the launch and hypercare period of AMP installations. You’ll develop and manage a team of Implementation Management experts and establish best-in-class practices for launch management and implementation. You will collaborate with clients, internal teams and leaders to develop, deliver, and maintain programs and relationships while ensuring that both client and business goals are being met.

While project management and organizational skills are important, this role goes beyond traditional project management and challenges you to play the roles of strategist, quality assurance, business analyst and coach. Client satisfaction, team satisfaction and project/product health will be critical measures of success in this role.  

What You’ll Do

Like most growing companies, the job content of all positions varies daily as everyone pitches in to get the job done. Nonetheless, we try to maintain clarity with respect to employees’ primary responsibilities. 

  • Serve as the escalation point of contact for client and team as it relates to project client service issues and potential scope change approval
  • Manages the client contract process for new deals
  • Reviews and provides feedback around business requirements for each program
  • Responsible for establishing effective relationships with product, analytics, patient services, and engineering teams, as well as key organizations within McKesson 
  • Support the team on client management, problem-solving and implementations that are part of your team's accounts
  • Ensure programs are meeting KPIs and metrics after project launch for both client and CMM leadership
  • Ensure that project launches are aligned to cost metrics and represent client requirements as defined
  • Responsible for the effective delivery of the projects that have been assigned to the team 
  • Present program status and account health to senior leadership
  • Ensure programs align to product road map, escalating situations that are not aligned for leadership approval
  • Create and maintain a staffing plan for the teams, projects and accounts to scale for future program growth 
  • Day-to-day management of the team, including 1:1s, professional development plans, and issue resolution 
  • Develop team member skills for growth within Specialty, and develop a team of “A” players 
  • Work with Talent Management to hire Implementation team members 
  • Travel to clients as needed  

Key Outcomes

  • Effective implementation and scope delivery for all client launches 
  • Programs that continue to deliver value to clients 
  • Positive client satisfaction scores 
  • Positive team satisfaction scores 
  • Repeatable process across Specialty implementations 
  • Projects delivered according to schedule 

About You 

  • Bachelor's degree or equivalent experience required 
  • 10+ years technology project implementation or solution development experience 
  • 5+ years people leadership experience 
  • Passion for technology 
  • Interest in pharmaceutical industry 
  • Proven technical and analytical skills, specifically the ability to distill data down to the most pertinent information 
  • Ability to troubleshoot and navigate technical issues 
  • Strong critical thinking skills and analytic capabilities 
  • High level of initiative / self-starter 
  • Ability to work well independently and in a team environment 

About Us

CoverMyMeds is one of the fastest growing healthcare technology companies in the US. We help prescribers and pharmacies submit Prior Authorization requests for any drug and nearly all health plans - 100% free - to get millions of patients on their medications every single year.  Our team of highly-productive healthcare enthusiasts with a passion for helping others is the best thing about working here.  On-site chef, flexible hours and paid benefits?  Yeah, we have those too.  But don’t take our word for it.  We’ve been named to Glassdoor's top 50 places to work in the nation, Inc. 500’s list three times, were awarded one of the top places to work by Modern Healthcare and three times won best places to work in Columbus, Ohio.

CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.


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