As Quality Assurance Lead, your focus will be to maintain and improve the quality of our customer service experience. You will do this while supporting operational partnerships, leader coaching initiatives, and various business headlines within CoverMyMeds. Your job is to drive value to our team through ensuring the delivery of a high-quality service for our customers, while constantly seeking out new opportunities to improve our people and processes.
What You’ll Do
You will serve as a leader within our Patient Services (customer care) team supporting our people leaders and aligning to a unified view of high quality for the users of our network: physician offices, pharmacies, plans. Like most growing companies, the job content of all positions varies daily as everyone pitches in to get the job done. Nonetheless, we try to maintain clarity with respect to employees’ primary responsibilities.
You have strong attention-to-detail, communication skills and thrive on creating and fostering a culture devoted to high quality and user experience. You are reliable, take initiative, and enjoy collaborating with internal and external stakeholders. You thrive in a fast-pace environment, are empathetic, and truly embrace challenges when work becomes difficult. You are an exceptionally organized, methodical professional with the experience necessary to take the quality of our program to the next level.
CoverMyMeds, part of McKesson’s Prescription Technology Solutions, is a fast-growing healthcare technology company. Our mission: Help patients get the medications they need to live healthy lives. Our solutions seamlessly connect the health care network to improve medication access, increasing speed to therapy and reducing prescription abandonment for patients like you and me.
We hire ambitious people and make it a priority to invest in them by providing opportunities to grow their careers and connections within the community. On-site culinary team, flexible hours and paid benefits? Yeah, we have those too. But don’t take our word for it. We’ve been recognized as a “Best Place to Work” by Glassdoor, a “Best Company to Work For” by FORTUNE, and our employees have great things to say, too.
CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.